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We're here to support you

Our priority is to ensure that you get the help you need — when you need it. Your journey doesn’t end once the software is installed—it’s just the beginning of our partnership. Our onboarding and support process is designed to guide you every step of the way, from initial contact through to long-term success with our software.

Here’s how we support you:

Guided Onboarding

Your GoodX journey starts with our Implementation Team, who will:

  • Guide your setup and training
  • Complete install checks and data transfers
  • Tailor the system to your practice’s needs
  • Ensure your team feels confident using the software

Dedicated Onyx Support Team

Once onboarding is complete, our Onyx Department becomes your go-to for personalized support during your early weeks of using the system independently.

Whatsapp
Client Portal
Email

First Client Liaison (FCL) Handover

As you gain confidence, you’ll be introduced to your First Client Liaison (FCL), your dedicated long-term support contact. You can continue reaching us through:

Client Portal
Email
Phone

Ready to start practicing better?

Let’s talk! Get your questions answered or book a demo.
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