In today's fast-evolving healthcare landscape, secure messaging is transforming how providers connect with patients, offering convenience, efficiency, and enhanced access to care. As a leading provider of innovative healthcare software, GoodX Healthcare is thrilled to announce our upcoming verification under Ontario Health’s Virtual Visits Verification Program. By the end of September 2025, GoodX will be listed among the elite verified virtual visit solutions, ensuring compliance with provincial standards for privacy, security, technology, accessibility, and functionality. This milestone underscores our commitment to supporting Canadian healthcare providers, particularly in Ontario, in delivering high-quality, reimbursable virtual care.
For healthcare professionals navigating the demands of modern practice, choosing a verified solution like GoodX isn't just about compliance. It is about unlocking tools that streamline workflows, boost patient satisfaction, and open doors to funding opportunities like the Secure Messaging Proof-of-Concept Pilot. In this article, we'll explore the value of Ontario Health-verified solutions, how GoodX fits into this ecosystem, and practical steps to integrate secure messaging into your practice.
The Ontario Health’s Virtual Visits Verification Program plays a pivotal role in guiding healthcare providers toward reliable virtual care tools. This initiative evaluates solutions based on a rigorous standard that mandates compliance in key areas: privacy (protecting patient data), security (preventing breaches), technology (ensuring reliability), accessibility (inclusive design), and functionality (user-friendly features). Providers self-attest to these requirements, and Ontario Health validates them through documentation reviews, such as Privacy Impact Assessments (PIA) and Threat Risk Assessments (TRA) summaries, ensuring robust protection for clinical encounters and patient privacy.
The program's Verified Solutions List is a searchable database where you can filter by modality, such as secure messaging or video. As of September 2025, the list features a range of verified options from established providers, with GoodX Healthcare on track to be added by the end of the month, expanding choices for compliant secure messaging tools. Each listing details product versions, modalities, and notes on configurations needed for compliance.
What sets this program apart? It empowers providers to make informed decisions without exhaustive independent vetting. However, it's crucial to conduct your own due diligence to align with specific practice needs and legal requirements. For glossary terms like "secure messaging" (distinct from email or instant messaging due to its encrypted, audit-tracked nature), refer to the Verified Virtual Visit Solutions - Glossary. By opting for verified solutions, practices ensure eligibility for reimbursement under programs like the Secure Messaging Pilot, avoiding risks associated with non-compliant tools.
Launched as part of the 2021 Physician Services Agreement between the Ministry of Health and the Ontario Medical Association, the Secure Messaging Proof-of-Concept Pilot is a two-year initiative running from April 1, 2024, to March 31, 2026. Its goals are clear: to complement existing patient-physician relationships, increase patient access to care, and gather evidence on secure messaging's impact in real-world practices.
Recent updates, detailed in the Ministry of Health’s INFOBulletin #250802, have reopened registration from August 27, 2025, to September 30, 2025. Eligible physicians (those with a strong interest in secure messaging and willingness to participate in evaluations) can register via the Secure Messaging Proof-of-Concept Pilot page on Ontario Health's website. The process involves submitting a registration package, agreeing to terms, and using a verified solution for service delivery.
Upon approval, participants can bill for eligible uninsured services through the Ontario Virtual Care Program (OVCP), with funding covering the pilot period. Billing guidelines are outlined in the Secure Messaging Proof-of-Concept Pilot Billing Guide, which covers codes, documentation requirements, and reimbursement processes. For support, contact the Service Support Contact Centre at or 1-800-262-6524 (Monday to Friday, 8:00 a.m. to 5:00 p.m. ET).
This pilot isn't just about funding. It is a chance to contribute to Ontario's digital health strategy. Evidence gathered will shape future policies, potentially expanding secure messaging across Canada.
In an era where data breaches make headlines, verified virtual visit solutions offer peace of mind. Unlike generic messaging apps, these tools meet provincial standards, ensuring encrypted communications, audit logs, and accessibility features that comply with legislation like PHIPA (Personal Health Information Protection Act). For Ontario providers, this means seamless integration with OHIP billing and reduced liability risks.
Beyond compliance, verified solutions enhance practice efficiency. Patients benefit from timely responses to queries, prescription renewals, and follow-ups without in-person visits, improving access for rural or mobility-challenged individuals. Providers save time on administrative tasks, allowing focus on care delivery. Studies referenced in the pilot resources highlight how secure messaging reduces no-shows, boosts adherence, and strengthens relationships, which are key to patient-centered care.
However, not all solutions are equal. Unverified tools may lack robust security, leading to potential fines or data loss. The Verified Solutions List helps filter options, with procurement tips available on the funding page, including differences between text/email and secure messaging, and sample vendor statements.
At GoodX Healthcare, we're dedicated to empowering Canadian providers with tools that prioritize security and usability. Our upcoming verification for secure messaging by late September 2025 positions us as a top choice for Ontario practices. GoodX's platform is a comprehensive web-based EMR (Electronic Medical Records) system, featuring modular tools for scheduling, billing, analytics, and patient communication, all cloud-accessible for flexibility.
Central to our offering is the Inbox (Secure Messaging) function, designed to facilitate HIPAA-compliant, encrypted interactions with patients. This native tool allows providers to send and receive messages securely, attach files like lab results or forms, and track read receipts for accountability. To get started, visit our learning resource on the Inbox function, which provides step-by-step guidance:
GoodX's Inbox helps reduce phone tag, minimizes errors in verbal communications, and ensures all interactions are documented within the patient's record. For multi-site practices, it supports team collaboration, allowing staff to triage messages efficiently. As a verified solution, GoodX will qualify for pilot reimbursement, making it cost-effective for Ontario providers.
Our platform also integrates with other features like automated reminders (via SMS or email), custom clinical forms, and analytics to monitor messaging impact on patient engagement. Whether you're a solo practitioner or part of a larger clinic, GoodX scales to your needs, with pricing tailored via quote. Visit our pricing page for details.
Adopting secure messaging requires preparation. Follow this checklist from Ontario Health:
Additional resources include professional responsibility guides, privacy tools, and research on virtual care adoption. Note that some materials pre-date COVID and may need Ontario-specific adaptation.
For GoodX users, implementation is straightforward. Our support team offers onboarding, including data migration and customization. Book a demo at goodxhealthcare.ca to see how Inbox integrates with your workflow.
Ready to start practicing better? Let’s talk! Get your questions answered or book a demo with Romeo.
As the pilot concludes in 2026, insights will likely drive broader adoption across provinces. For providers outside Ontario, verified solutions like GoodX offer a foundation for similar initiatives, ensuring interoperability and scalability.
By choosing GoodX, you're not just adopting a tool. You're investing in a partner committed to your success. With our verification imminent, now's the time to elevate your practice. Register for the pilot today, and let's build a more connected healthcare future together.
